Our Mission

Established in 2001, our philosophy is to provide caring, compassionate, high quality care to all of our patients. We believe everyone should have the right to see a Doctor or Nurse when they need to, and be offered an exemplary level of care and commitment.

Our promise to You

 

As your healthcare team, we promise to:

  •  Treat you with dignity and respect, always.

  • Listen carefully and involve you in decisions about your care.

  • Provide clear information about your health, treatment options, and what you can expect.

  • Offer timely and appropriate care, based on clinical need and best practice.

  • Support your wellbeing, not just treating illness, helping you stay healthy for longer.

  • Maintain confidentiality and handle your medical records securely.

  • Listen to feedback, continually improve, and strive for excellence.

 

Your Responsibilities to us in return

 

To help us help you, we kindly ask you to:

  • Treat staff and other patients with courtesy and respect.

  • Attend appointments on time, or let us know in advance if you need to change or cancel.

  • Be honest and open about your symptoms, history and concerns.

  • Update your contact details and personal information when they change.

We believe the best care happens when patients and staff work together in partnership.

This contract is a reflection of that shared responsibility so that we can continue to

offer you a fantastic, high-quality service.

What is You and Your GP?

You and Your General practice (YYGP) is an NHS idea to help you better understand how to help you understand what to expect from the surgery and how you can get the best from our team. To find out more, visit the NHS website.

 

At the Surgery

If you want to give feedback, please visit our feedback page. If you wish to raise a concern or wish to make a formal complaint, please e-mail the Practice.

 

At your Integrated Care Board (ICB)

If you don’t feel comfortable giving your feedback to your GP Practice you can contact NHS Coventry and Warwickshire, your local Integrated Care Board – the local body that oversees GP practices.

A dedicated ICB email address has been set up for YYGP.

A dedicated page regarding You & Your GP has also been provided by the ICB.

You can also visit the ICB Complaints page if you have a concern about your care, or the care of a family member.

 

At your local Healthwatch organisation

Healthwatch information and signposting services can support you to make choices about the health and care services you may need and how to access the support you need to live well within your local area.